Customer story

Meet Dana Reyes

Owner/Operator, Reyes Restaurant Supply Co., a real-world use case for how TraxSail AI's workflow runs quietly in the background of a small distribution business.

DR

Dana Reyes

Owner, Reyes Restaurant Supply Co.

12 employees · 28 suppliers · ~150 restaurant customers

Business type

Restaurant equipment & disposables distributor

Team size

12 people, no dedicated ops/IT hire

Old workflow

Shared Google Sheet + manual "checking in" emails

Biggest pain point

Finding out about delays after a customer complains

A week with TraxSail AI

Dana's actual workflow, start to finish

MONDAY, 8:15 AM

Drags in her weekly order export

Dana exports her usual order sheet from her point-of-sale/ordering system, same messy format she's used for years, and drags it into TraxSail. No reformatting, no template. AI parses 14 new purchase orders across 9 suppliers in under 10 seconds.

WEDNESDAY, AUTOMATIC

AI follows up, she does nothing

Two suppliers haven't confirmed their ship dates. TraxSail automatically sends a polite check-in email to each, in Dana's business's voice. She never sees this happen, it just happens.

WEDNESDAY, 4:40 PM

A reply comes in, and gets read for her

One supplier replies admitting a 3-day delay. AI reads and classifies the reply instantly, updates the PO status, and resets the follow-up clock. Dana finds out from her dashboard, not a scramble.

THURSDAY MORNING

She gets ahead of the customer complaint

Because she knew about the delay a day early, Dana proactively calls the affected restaurant customer before they notice anything's wrong, turning a potential complaint into a "wow, they're on top of it" moment.

FRIDAY, 9:00 AM

Shipment closes the loop automatically

A different order ships via UPS. TraxSail syncs live tracking, and the moment it's marked delivered, the PO auto-closes. Dana never had to check a tracking number by hand.

FRIDAY, 5:00 PM

Her weekly digest flags a bigger problem

TraxSail's digest email tells her one supplier's reliability score has quietly dropped over the past month. Nothing urgent yet, but worth a call before it becomes one. Dana never opened a spreadsheet all week.

The result

TraxSail AI didn't just save Dana time and frustration,
it put real-time data intelligence behind every decision she makes.

~6 hrs

saved per week not writing follow-up emails or manually checking tracking numbers

1-2 days

earlier warning on delays, enough time to get ahead of a customer, not react to one

28 → ranked

suppliers now sorted by actual reliability, not gut feel, renegotiation leverage built in

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